Terms of Service

Terms of Service

Last Updated: August 24, 2026

1. Introduction and Operating Entity

Welcome to Slung Over (the "Store"), accessible at slungover.shop. The Store is operated by Northbank Retail Group, LLC, an independent consumer-goods retailing LLC based in Portland, Oregon, United States. Northbank Retail Group, LLC is the legal and operational company behind the Slung Over storefront; the Store operates under this company's commerce and service functions.

Slung Over is an independent, multi-brand specialty retailer focused exclusively on single-shoulder and crossbody bags. We carry products from KingCamp, Herschel Supply, Mountainsmith, and Nanuk, and we are not an official brand store or authorized retailer for any listed brand unless separately verified. Our mission is to make it easy for you to compare these trusted brands with clear shipping, returns, and support details before you buy.

Our postal address is: 2487 SE Hawthorne Blvd, Portland, OR 97214, United States.

2. Site Use and Customer Eligibility

By accessing or using slungover.shop, you agree to these Terms of Service. If you do not agree with any part of these terms, please do not use the Store.

To place an order, you must be at least 18 years of age or have the permission of a parent or guardian. You agree to provide accurate, current, and complete information during the checkout process, including a valid delivery address and email address. You are responsible for maintaining the confidentiality of any account credentials you create and for all activity that occurs under your account.

We reserve the right to refuse or cancel an order for any reason, including but not limited to product availability, errors in pricing or product descriptions, or suspicions of fraudulent or unauthorized activity.

3. Catalog Information and Product Descriptions

We take care to describe and display our products accurately. Before publication, every product is checked against the brand's official catalogue data, including product code, color, size, material, measurements, and included accessories. We also photograph the item and compare it to official imagery when possible.

We do not warrant that product descriptions, images, or other content on the Store are error-free, complete, or current. If a product is not as described, your remedy is governed by our Returns and Refunds section below.

4. Pricing and Promotions

All prices are listed in US Dollars (USD) and are inclusive of applicable taxes unless otherwise stated at checkout. We strive to display accurate prices, but in the event of a pricing error, we reserve the right to cancel the order and issue a full refund.

As an independent, online-only multi-brand specialty retailer with no retail-floor overhead, we pass savings on to you in the form of everyday prices that are often lower than typical retail. We also periodically offer promotions, such as our published discount code SLUNG15, which provides 15% off eligible items at checkout. Coupon eligibility follows checkout rules, and the discount is applied to eligible orders only. Promotions are funded by the savings from our operating efficiencies and by supplier promotional allowances; we never raise regular prices before running a sale.

Prices vary across brands because each manufacturer's wholesale price and retail positioning are different. Temporary markdowns may reflect seasonal closeouts, packaging updates, or supplier volume incentives. A lower price never changes the authenticity or quality promise. Every item, whether full price or discounted, passes the same sourcing, inspection, and listing checks and is covered by the same return and warranty terms. You pay the price shown at checkout—no hidden markups are added.

5. Orders and Payment

When you place an order, you will receive an email acknowledgment with your order details. Acceptance of your order occurs when we dispatch the item(s). We reserve the right to limit quantities or refuse orders as described in Section 2.

We accept the following payment methods: credit card and PayPal. Payment is processed at the time of purchase. By submitting an order, you authorize us to charge the full amount due, including shipping and any applicable taxes. If a payment is declined, we will notify you and may cancel the order.

6. Shipping

We offer the following shipping options for orders placed on slungover.shop:

• Standard shipping: $8.00 per order.
• Free shipping: On all orders over $45.00.

Orders are processed and shipped from our Portland, Oregon facility during business hours (Monday–Friday, 8:00 AM–5:00 PM Pacific Time). Delivery times vary depending on your location. We are not responsible for delays caused by carriers or customs. Risk of loss passes to you upon delivery to the carrier.

7. Returns and Refunds

We want you to be completely satisfied with your purchase. If you are not, you may return eligible items within 30 days of delivery for a refund. This is the only return period offered; no other return duration applies.

To initiate a return, please contact our customer support team at support@slungover.shop with your order number and reason for return. Items must be returned in their original condition, including tags and packaging. After we receive and inspect the returned item, we will process your refund to the original payment method within a reasonable timeframe. Refunds include the original purchase price; original shipping fees are not refunded unless the return is due to our error or a confirmed authenticity issue (see Section 9).

8. Warranty

Warranty terms follow the manufacturer's product information and support guidance. Each brand—KingCamp, Herschel Supply, Mountainsmith, and Nanuk—provides its own warranty for its products. If you experience a defect or issue covered by a manufacturer's warranty, we will assist you in contacting the appropriate brand. Please retain your order confirmation as proof of purchase for warranty claims.

9. Authenticity and Quality Commitment

We guarantee that every product sold on slungover.shop is 100% genuine and sourced through legitimate wholesale channels. All merchandise is purchased through vetted wholesale distributors or direct retail programs with the brand, and each supplier must provide an itemized invoice. We do not use liquidation auctions, marketplace bulk lots, or unknown third-party sellers.

Every incoming shipment is counted and scan-checked for damage. Items with defects are quarantined and returned to the supplier; only clean, sellable products are added to our warehouse.

If You Have an Authenticity Concern

When your order arrives, please compare the brand tags, stitching, hardware, and packaging to the listing images and the brand's published details. If anything looks different, please contact our quality assurance department with the following information:

• Order number
• Product name or SKU
• Clear photos of the front, back, brand tag, and hardware
• A description of how the item differs from the listing

Review Process

Upon receiving your claim, we follow a structured review process:

• Quality assurance logs the claim and sends a tracking reference.
• We compare the item to the brand's official product reference and consult the sourcing invoice.
• Within the shared service window, we respond with either a prepaid return/refund or a documented explanation with photographic evidence.
• If the item is genuine, we point out the authenticity markers to help you feel confident.

A confirmed authenticity issue is resolved with a prepaid return label and a full refund, including the original shipping fee. You may choose a replacement instead if you prefer. Every authenticity claim is resolved with a clear decision. Confirmed cases receive a refund or replacement at your choice; unconfirmed cases receive a detailed explanation and an opportunity to ask follow-up questions.

10. Intellectual Property

All content on slungover.shop—including text, graphics, logos, images, and software—is the property of Northbank Retail Group, LLC or its content providers and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works of any content from this Store without our prior written consent. Brand names and product names referenced on the Store are trademarks of their respective owners and are used for identification purposes only.

11. Acceptable Use

You agree not to use the Store for any unlawful purpose or in any way that could damage, disable, overburden, or impair the Store. You may not attempt to gain unauthorized access to any part of the Store, or interfere with the proper working of the Store. You may not use automated means, such as bots or scrapers, to access or collect data from the Store without our express written permission.

12. Service Availability and Disclaimers

We strive to keep the Store available 24/7, but we do not guarantee that access will be uninterrupted or error-free. We may suspend or discontinue the Store, or any portion of it, at any time without notice.

The Store and all products sold through it are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability and fitness for a particular purpose, except as expressly stated in these Terms or in the manufacturer's warranty for a specific product.

13. Limitation of Liability

To the maximum extent permitted by law, Northbank Retail Group, LLC, its officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your use of or inability to use the Store; (b) any products purchased or obtained through the Store; or (c) any unauthorized access to or alteration of your transmissions or data.

Our total liability for any claim arising out of or relating to these Terms or your purchase of products from the Store shall not exceed the amount you paid for the product in question.

14. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of Oregon, United States, without regard to its conflict of law provisions. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in Portland, Oregon, and you hereby consent to such jurisdiction.

15. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make changes, we will revise the "Last Updated" date at the top of this page. We encourage you to review these Terms periodically. Your continued use of the Store after any changes constitutes your acceptance of the revised Terms.

16. Contact Information

If you have any questions about these Terms, your order, or any other matter, please contact us using the details below.

Primary Support

Email: support@slungover.shop

Business hours: Monday–Friday, 8:00 AM–5:00 PM Pacific Time

Our support team acknowledges every incoming message with a tracking reference, resolves routine questions directly from our published policies, and classifies and forwards specialized requests to the correct department within one business day. First response time is within one business day during the shared service window. Messages received outside business hours are queued and answered on the next business day.

Legal and Privacy Department

Email: legal_privacy@slungover.shop

For legal notices, privacy/data requests, account access questions, or fraud prevention matters, please contact our legal and privacy department. They respond within two business days during the shared service window and escalate to the store operator for final decisions on legal liability or regulatory reporting.

Postal address: Northbank Retail Group, LLC, 2487 SE Hawthorne Blvd, Portland, OR 97214, United States

When contacting us, please include your order number, the email address used at checkout, and a brief description of your request to help us serve you efficiently.