Frequently Asked Questions

Slung Over is an independent multi-brand specialty retailer based in Portland, Oregon. We started in 2016 as a physical carry-goods shop and have since moved to an online-only model. Our team handles everything from a single office-warehouse space in Portland, which lets us inspect inventory, pick orders, and support customers all in one place.

We focus exclusively on single-shoulder and crossbody bags from four trusted brands: KingCamp, Herschel Supply, Mountainsmith, and Nanuk. Our buying team has over eight years of experience with these categories and evaluates each product for strap comfort, zipper quality, hardware durability, weather resistance, and pocket layout before it is listed.

We select only four brands, each covering a distinct use case, and review every new product against a functional checklist before it is added. We keep our catalog focused by discontinuing slow-moving items quickly, so you can trust that what you see has been vetted for real-world use.

Our physical address is 2487 SE Hawthorne Blvd, Portland, OR 97214, United States. We operate online only, but our office and warehouse share this location, allowing us to manage everything from one place.

Our operating model keeps costs down: we are an online-only specialty retailer, we limit our catalog to four brands, and we run a lean operation from a single location. We combine wholesale orders across brands to reduce per-unit costs, keep inventory focused on best-selling styles, and use automated systems to minimize manual work. These savings are passed on to you as everyday pricing, and we never inflate prices before a sale. Additionally, our promotions, like the code SLUNG15 for 15% off eligible items, are funded by these efficiencies and supplier allowances.

Prices differ because each manufacturer sets its own wholesale price and retail positioning. Temporary markdowns may reflect seasonal closeouts, packaging updates, or supplier volume incentives. Regardless of the price, every item goes through the same authenticity and quality checks and is covered by the same return and warranty terms.

We purchase all merchandise through vetted wholesale distributors or direct retail programs with the brand, and every supplier must provide an itemized invoice. We do not use liquidation auctions, marketplace bulk lots, or unknown third-party sellers. Before an item is listed, we check it against the brand's official catalogue data, including product code, color, size, material, measurements, and accessories. Every incoming shipment is counted and scan-checked for damage; defective items are quarantined and returned to the supplier.

If you have a concern, please contact our quality assurance department at quality_assurance@slungover.shop with your order number, product name or SKU, clear photos of the front, back, brand tag, and hardware, and a description of how the item differs from the listing. We will compare the item against the brand's official reference and consult the sourcing invoice. If the product is confirmed not authentic, we will provide a prepaid return label and a full refund, including the original shipping fee, or a replacement if you prefer. If the item is genuine, we will explain the authenticity markers to help you feel confident.

Every incoming shipment is counted and scan-checked for damage. Items with defects are quarantined and returned to the supplier; only clean, sellable products are added to the warehouse. This ensures that what you receive meets our standards.

We offer free shipping on orders over $45.00, and standard shipping is $8.00 for orders below that threshold. All orders are processed from our Portland warehouse.

Once your order ships, you will receive a tracking number by email. If you have any questions about tracking or delivery, contact our shipping support team at shipping_support@slungover.shop with your order number and the tracking number if available.

Contact shipping support at shipping_support@slungover.shop with your order number and a description of the issue. We will check carrier scan history and delivery evidence, open an investigation if needed, and arrange a reshipment or refund when appropriate. If the contents arrive damaged, we will escalate to quality assurance for review.

Returns are accepted within 30 days of delivery. To start a return, contact our after-sales team at after_sales@slungover.shop with your order number and the reason for return. We will provide return instructions that follow our published policy.

Once your return is received and processed, your refund will be issued to your original payment method. You will receive an email confirmation. If you have any questions about refund status, contact after-sales.

Warranty terms follow the manufacturer's product information and support guidance. For warranty claims, contact our after-sales team at after_sales@slungover.shop for guidance on what the manufacturer covers and how to proceed.

Our primary support email is support@slungover.shop. We also have dedicated departments for pre-sales, after-sales, quality assurance, and shipping support. Our shared service window is Monday–Friday, 8:00 AM–5:00 PM Pacific Time (America/Los_Angeles). Messages received outside these hours are queued and answered on the next business day. You can expect a first response within one business day during the service window.

Yes, contact our after-sales team as soon as possible with your order number. We will do our best to accommodate modifications or cancellations before the order ships.

We accept all standard payment methods through our secure checkout. For any questions about payment, contact primary support.

Apply SLUNG15 at checkout for 15% off eligible items. Coupon eligibility follows checkout rules, and the discount is automatically calculated. If you have trouble applying it, contact support with your order details.

Discounts may vary because of supplier promotional allowances, seasonal closeouts, or packaging updates. We never raise regular prices before a sale; the price you see at checkout is the final price, with no hidden markups.