Refund Policy

Refund Policy

Refund Policy

Last updated: August 24, 2026

Thank you for shopping with Slung Over. We’re an independent retailer specializing in single-shoulder and crossbody bags from trusted brands including KingCamp, Herschel Supply, Mountainsmith, and Nanuk. We want you to be completely happy with your purchase, and we’ve outlined our refund and return policy below so you know exactly what to expect.

Return Window and Eligibility

You have 30 days from the date of delivery to request a return. To be eligible for a return, your item must be unused, in its original condition, and include all original tags, packaging, and accessories that came with it.

How to Start a Return

To begin a return, please contact our after-sales team at after_sales@slungover.shop. Include the following information in your email to help us process your request quickly:

• Your order number
• The item(s) you wish to return
• The reason for the return

We’ll verify your order and send you return instructions that follow this policy.

Refunds

Once we receive your returned item and confirm it meets the eligibility conditions, we’ll process your refund to your original payment method (credit card or PayPal). Refunds generally appear within 5–10 business days depending on your bank or payment provider. The refund will be issued for the purchase price of the returned item(s).

Shipping Fees

Standard shipping is $8.00, and shipping is free on orders over $45.00. Unless the return is due to our error (e.g., you received an incorrect item) or the item is confirmed defective or not authentic, the original shipping fee is non-refundable. If you’re returning an item for a refund, return shipping costs are your responsibility unless we’ve arranged a prepaid label for a confirmed quality or authenticity issue.

Exchanges

If you prefer a replacement instead of a refund — for example, because the item you received is damaged, defective, or confirmed not authentic — let us know when you contact our after-sales team. We’ll coordinate the exchange and provide guidance on returning the original item.

Damaged, Incorrect, or Defective Items

If your item arrives damaged, is incorrect, or has a quality defect, please contact our quality assurance team directly at quality_assurance@slungover.shop and include:

• Your order number
• The product name or SKU
• Clear photos showing the issue (front, back, brand tag, and hardware where applicable)
• A description of how the item differs from the listing or how it is damaged

Quality assurance reviews each claim by comparing the product against the brand’s official reference data, reviewing the sourcing invoice, and consulting inspection records. We respond within one business day during our service window. If the issue is confirmed, we’ll provide a prepaid return label and issue a full refund including the original shipping fee — or, if you prefer, a replacement at no additional cost.

Authenticity Guarantee

We guarantee that every product we sell is genuine and sourced through legitimate wholesale channels. We purchase all merchandise through vetted wholesale distributors or direct retail programs with the brand, and each supplier must provide an itemized invoice. We do not use liquidation auctions, marketplace bulk lots, or unknown third-party sellers.

If you have a concern that an item may not be authentic, please contact quality_assurance@slungover.shop with your order number, product name or SKU, clear photos, and a description of how the item differs from what you expected. We’ll investigate and respond with a clear decision. If the item is confirmed not authentic, you’ll receive a prepaid return label and a full refund including the original shipping fee — or a replacement if you prefer.

Please note: Slung Over is an independent multi-brand retailer and is not an official brand store or authorized retailer for any listed brand unless separately verified. Warranty terms follow the manufacturer’s product information and support guidance.

Warranty

Warranty coverage for your bag follows the manufacturer’s product information and support guidance. If you believe your item has a warranty-related issue, contact our after-sales team at after_sales@slungover.shop and we’ll direct you to the appropriate process.

How We Review Your Request

When you contact us about a return, damage, defect, or authenticity concern, here’s what happens:

• Intake: We acknowledge your message with a tracking reference and verify your order in our system.
• Review: For quality or authenticity concerns, we compare the item to the brand’s official product reference, review the sourcing invoice, and consult any relevant inspection records. This is done by our quality assurance department within one business day during our service window.
• Decision: We respond with either a prepaid return/refund (or replacement) or a documented explanation with photographic evidence if the claim is not confirmed.
• Resolution: Once your return is received, our after-sales team tracks your refund or replacement to completion.

Contact Us

We’re here to help before and after your order. Our shared service window is Monday–Friday, 8:00 AM–5:00 PM Pacific Time. Messages received outside this window are queued and answered on the next business day.

• General support: support@slungover.shop — for order and checkout questions, help applying the discount code SLUNG15, and general policy questions.
• After-sales: after_sales@slungover.shop — for return requests, refund status, order modifications, and warranty claim guidance.
• Quality assurance: quality_assurance@slungover.shop — for damage, defects, quality complaints, and authenticity reviews.

When contacting us, please include your order number, the email address used at checkout, and a brief description of your request so we can respond quickly.

Slung Over is operated by Northbank Retail Group, LLC, an independent consumer-goods retailing company based in Portland, Oregon. We operate the Slung Over storefront at slungover.shop and are committed to transparent shipping and return terms and responsive support.

Thank you for choosing Slung Over for your bag needs. We’re confident you’ll love your purchase, and if anything isn’t right, we’re here to make it right.