Last updated: August 24, 2026
Who We Are
Slung Over (accessible at slungover.shop) is an independent specialist retailer for single-shoulder and crossbody bags from multiple trusted brands. Our storefront is operated by Northbank Retail Group, LLC, an independent consumer-goods retailing LLC based in Portland, Oregon. Northbank Retail Group, LLC is the legal and operational company behind the Slung Over brand, and both entities share responsibility for how your information is handled.
Northbank Retail Group, LLC is responsible for:
- Operating the online store and checkout experience
- Curating and sourcing the product catalog
- Managing customer service, returns, and refunds
- Owning legal, privacy, and payment compliance
- Coordinating with shipping carriers and fulfillment partners
Slung Over is the storefront brand you interact with when browsing products, placing orders, or contacting support. When this policy refers to "we," "us," or "our," it refers to both Slung Over and Northbank Retail Group, LLC acting in their respective roles.
Information We Collect
Information You Provide
When you place an order, create an account, or contact our support team, we collect information you provide directly, including:
- Your name and billing address
- Your shipping address
- Your email address
- Your phone number (if you choose to provide it)
- Payment information (processed securely by our payment providers)
- Order details, including the products you purchase and any discount codes you apply
Information Collected Automatically
When you visit slungover.shop, we automatically collect certain technical information to keep the store functioning properly and to understand how shoppers use our site. This includes:
- IP address and browser type
- Device information and operating system
- Pages viewed and links clicked
- Time and date of visits
- Referral source (how you found our store)
- Cookies and similar tracking technologies (see the Cookies section below)
Transaction and Support Records
We keep records of your transactions with us, including the items you purchase, shipping details, return requests within 30 days of delivery, and any warranty inquiries that follow the manufacturer's product information and support guidance. When you contact our support team, we retain a record of that correspondence, including any order number or email address you provide, so we can help you effectively and maintain a history of your interactions with us.
How We Use Your Information
We use the information we collect for the following purposes:
- Order fulfillment: Processing your purchases, arranging shipping, and delivering your bags to you.
- Payment processing: Completing credit card and PayPal transactions through our payment providers.
- Customer support: Responding to your questions, resolving issues with your order, and processing returns within 30 days of delivery.
- Communication: Sending order confirmations, shipping notifications, and responding to your inquiries.
- Promotions: Applying discount codes like SLUNG15 at checkout when you use them, and communicating about promotions if you have opted in to receive marketing messages.
- Site improvement: Understanding how shoppers use our website to improve our product selection, layout, and shopping experience.
- Fraud prevention and security: Detecting and preventing fraudulent transactions and protecting our store and your account.
- Legal compliance: Meeting our obligations under applicable laws and regulations.
Service Providers
We work with trusted service providers who help us operate our store and serve you. These providers process your information on our behalf and are contractually obligated to protect it. Categories of service providers include:
- Payment processors: We accept credit cards and PayPal. These providers handle your payment information securely and do not store payment details on our servers.
- Shipping carriers: We provide them with your name, shipping address, and order details to deliver your purchase. Standard shipping is $8.00, and shipping is free on orders over $45.00.
- Fulfillment partners: They help us prepare and dispatch your orders.
- E-commerce platform providers: They host our storefront and provide the technology that powers your shopping experience.
- Customer support tools: They help us manage and respond to your inquiries efficiently.
Payment Processing
We accept credit cards and PayPal. When you make a purchase, your payment information is collected and processed directly by our payment providers, who use industry-standard encryption and security measures. We do not store complete payment card numbers or PayPal credentials on our own systems. Our payment processors may collect additional information from you as part of their services, and their handling of that information is governed by their own privacy policies.
Cookies and Similar Technologies
Our store uses cookies and similar technologies to improve your browsing experience and understand how our site is used. These technologies help us:
- Remember your preferences and items you have added to your cart
- Recognize you when you return to our store
- Understand which products and pages are popular
- Monitor site performance and troubleshoot technical issues
Most web browsers allow you to control cookies through their settings. You can choose to block or delete cookies, but this may affect your ability to use certain features of our store, such as keeping items in your shopping cart while you browse.
Data Security
We take reasonable measures to protect the information we collect from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. These measures include encryption of data in transit, access controls for our team members, and regular reviews of our security practices. Our payment processing partners apply additional security measures to protect your financial information.
While no method of transmission over the internet is completely secure, we work diligently to safeguard your personal information and comply with applicable data protection requirements.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. Specifically:
- Order records are kept for at least the period during which returns are accepted (30 days from delivery) and for warranty purposes that follow the manufacturer's product information and support guidance.
- Support correspondence is retained to maintain an accurate history of your interactions with our team.
- Transaction records are retained for tax, accounting, and legal compliance purposes.
- Marketing preferences are kept until you withdraw your consent or request deletion.
When we no longer need your information, we delete or anonymize it in a secure manner.
Your Choices and Rights
Depending on your location, you may have certain rights regarding your personal information. These may include:
- Access: Request a copy of the personal information we hold about you.
- Correction: Ask us to correct inaccurate or incomplete information.
- Deletion: Request that we delete your personal information, subject to legal retention requirements.
- Restriction: Ask us to limit how we process your information in certain circumstances.
- Data portability: Request your information in a structured, machine-readable format where technically feasible.
- Objection: Object to certain processing activities, such as marketing communications.
- Withdraw consent: Where we rely on your consent for processing, you may withdraw it at any time.
To exercise any of these rights, please contact our legal and privacy department at legal_privacy@slungover.shop. We will verify your identity before discussing personal or order data and will respond to your request within the legally required timeframe.
Marketing Communications
If you have opted in to receive marketing communications from us, we may send you emails about new products, promotions, or store updates. You can opt out at any time by following the unsubscribe link in any marketing email we send or by contacting our support team at support@slungover.shop. Please note that even if you opt out of marketing communications, we will still send you transactional emails related to your orders, such as order confirmations and shipping notifications.
Children's Privacy
Our store is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe that a child under the age of 16 has provided us with personal information, please contact us at legal_privacy@slungover.shop, and we will promptly investigate and delete any such information from our records.
Third-Party Links
Our store may contain links to external websites, including those of the brands we carry — KingCamp, Herschel Supply, Mountainsmith, and Nanuk — as well as to our payment providers and other service partners. Please note that we are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party website you visit to understand how they collect and use your information.
International Data Transfers
As an independent multi-brand specialist retailer operating from Portland, Oregon, our primary operations are based in the United States. If you access our store from outside the United States, your information may be transferred to and processed in the United States or other countries where our service providers operate. These transfers are conducted in accordance with applicable data protection laws, and we take steps to ensure that your information remains protected.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last updated" date at the top of this page. For significant changes, we may also provide a more prominent notice on our storefront or contact you directly by email if required by law.
We encourage you to review this policy periodically to stay informed about how we collect, use, and protect your information. Your continued use of our store after any changes to this policy constitutes acceptance of the updated terms.
Contact Us
Customer Support
For general questions about your order, applying our discount code, or understanding our policies, our customer support team is here to help.
- Email: support@slungover.shop
- Service window: Monday–Friday, 8:00 AM–5:00 PM Pacific Time
- First response time: Within one business day during the shared service window
When you contact us, please include your order number, the email address used at checkout, and a brief description of your request. This helps us respond faster and more accurately. Messages received outside our service window are queued and answered on the next business day.
Legal and Privacy Department
For privacy-related requests, data subject access requests, legal notices, or concerns about your personal information, please contact our dedicated legal and privacy team:
- Email: legal_privacy@slungover.shop
- First response time: Within two business days during the shared service window
When contacting the legal and privacy department, please include the nature of your request, the order number or account identifier if relevant, and your preferred contact email. We will verify your identity before discussing personal or order data, and we will respond to data subject requests within the legally required timeframe.
Postal Address
Northbank Retail Group, LLC
c/o Slung Over
2487 SE Hawthorne Blvd
Portland, OR 97214
United States
Our Commitment to You
Slung Over was founded in 2016 as an independent specialist retailer dedicated to single-shoulder and crossbody bags from trusted brands including KingCamp, Herschel Supply, Mountainsmith, and Nanuk. We are committed to clear product information, transparent shipping and return terms, and responsive support before and after your order. This privacy policy reflects that commitment, and we are dedicated to protecting your personal information with the same care we bring to selecting the products we offer.
If you have any questions about this policy or our privacy practices, please reach out to us — we are here to help.