Contact Slung Over

Slung Over is an independent specialist retailer for single-shoulder and crossbody bags from trusted brands like KingCamp, Herschel Supply, Mountainsmith, and Nanuk. We are operated by Northbank Retail Group, LLC, based in Portland, Oregon. Whether you have a question before ordering, need help with an existing order, or have a quality concern, our team is ready to help.

Store Details

• Store Name: Slung Over
• Operating Entity: Northbank Retail Group, LLC
• Business Address: 2487 SE Hawthorne Blvd, Portland, OR 97214, United States
• Founded: 2016
• Primary Support Email: support@slungover.shop
• Business Hours: Monday–Friday, 8:00 AM–5:00 PM Pacific Time (America/Los_Angeles)
• After-Hours Handling: Messages received outside the business window are queued and answered on the next business day.

Customer Service Overview

Our customer service team is available by email and operates during the business hours listed above. When you contact us, you will receive an acknowledgment with a tracking reference. We resolve routine questions directly using our published policies, and we route specialized requests to the appropriate department within one business day. Specialist departments respond to routed cases within two business days.

Primary Support Contact

For general questions, order assistance, or guidance on our published discount code, email support@slungover.shop.

• Responsibilities: General order and checkout questions, help applying the store's coupon code, guidance to specialist departments, and after-hours message intake.
• First Response Time: Within one business day during the shared service window.
• Information to Include: Your order number, the email address used at checkout, and a brief description of your request.
• Handling Process: We acknowledge every message, resolve routine issues, and forward specialized requests to the correct department within one business day.
• Escalation: Cases that require specialized knowledge are routed to the appropriate department below.

Specialist Departments

Pre-Sales

Email: pre_sales@slungover.shop

Have questions about a product's dimensions, capacity, materials, or whether a bag will fit your everyday carry? Our pre-sales team can help you compare options and confirm stock.

• Responsibilities: Answer product, sizing, and material questions; help compare two or more items for specific use cases; confirm inventory and restock timelines.
• First Response Time: Within one business day during the shared service window.
• Information to Include: Product links or names, questions about dimensions or capacity, and your intended use or any physical requirements.
• Handling Process: We review the product's full specification page before answering, provide side-by-side comparisons when helpful, and check stock status.
• Escalation: Escalates to quality assurance if a listing appears inaccurate, or to after-sales if you have already placed an order.

After-Sales

Email: after_sales@slungover.shop

Need to modify an order, start a return, or track a refund? Contact our after-sales team for all post-purchase needs.

• Responsibilities: Order modifications and cancellations, return requests and refund status, and warranty claim guidance.
• First Response Time: Within one business day during the shared service window.
• Information to Include: Your order number, the item(s) affected, and the reason for the return or issue.
• Handling Process: We verify the order in our system, issue return instructions that follow our 30-day return policy, and track refunds or replacements once the return is received.
• Escalation: Shipping-related issues go to shipping support; damage or defects go to quality assurance.

Quality Assurance

Email: quality_assurance@slungover.shop

If an item arrives damaged, appears different from the listing, or you have a quality concern, our quality assurance team will investigate diligently.

• Responsibilities: Investigate product condition and quality complaints, handle authenticity and defect reviews, and coordinate quality-based returns and remedies.
• First Response Time: Within one business day during the shared service window.
• Information to Include: Your order number, product name or SKU, photos showing the issue, and a description of how the item differs from the listing.
• Handling Process: We compare the product against the brand's official reference data, review sourcing invoices and inspection records, and provide a resolution with evidence.
• Escalation: Suspected counterfeit or IP issues go to legal and privacy; financial remedies are processed by after-sales.

Legal and Privacy

Email: legal_privacy@slungover.shop

For privacy requests, data questions, or legal matters, contact our legal and privacy department.

• Responsibilities: Process privacy and data requests, handle legal notices and terms-of-service disputes, and support fraud prevention and account security.
• First Response Time: Within two business days during the shared service window.
• Information to Include: The nature of your request, your order number or account identifier if relevant, and your preferred contact email.
• Handling Process: We verify identity before discussing personal data, respond to data subject requests within the legally required timeframe, and coordinate with the store operator on legal disputes.
• Escalation: Escalates to the store operator for final decisions on legal liability or regulatory reporting.

Shipping Support

Email: shipping_support@slungover.shop

Issues with tracking, delivery, or a lost package? Our shipping support team will work with the carrier to resolve the problem.

• Responsibilities: Handle carrier tracking and delivery exceptions, address corrections and re-routing requests, and coordinate lost or damaged shipment solutions.
• First Response Time: Within one business day during the shared service window.
• Information to Include: Your order number, tracking number if available, and a description of the delivery problem.
• Handling Process: We check carrier scan history and delivery evidence, open a carrier investigation when appropriate, and keep you updated. We arrange reshipment or a refund if the package cannot be recovered.
• Escalation: Refund decisions go to after-sales, and damaged package contents go to quality assurance.

Our Service Commitment

We aim to make your experience with Slung Over clear and worry-free. That means transparent product information, straightforward shipping and return terms, and responsive support at every step—before and after your order.

For any general question, our primary support email is support@slungover.shop. We look forward to helping you find the perfect single-shoulder or crossbody bag.