Shipping Policy

Shipping Policy

Shipping Policy

Last updated: August 24, 2026

Thank you for shopping with Slung Over. We're an independent specialist retailer for single-shoulder and crossbody bags from trusted brands including KingCamp, Herschel Supply, Mountainsmith, and Nanuk. This policy explains everything you need to know about how we ship your order, what it costs, and what happens if something goes wrong in transit.

Shipping Charges and Delivery Thresholds

We offer straightforward shipping pricing with a money-saving threshold:

• Free shipping on all orders over $45.00.
• Standard shipping is a flat $8.00 for orders under $45.00.

All prices on our site are listed in US dollars (USD). Shipping costs are calculated at checkout based on your order total and delivery destination.

Processing Time

We know you're eager to get your new bag, and we work hard to get every order out promptly. Orders are typically processed and handed to our shipping carrier within 1–2 business days after you place your order. Processing time is separate from transit time, which begins once the carrier has received your package.

Orders placed on weekends or US holidays will begin processing on the next business day. During high-volume periods, processing may take a little longer, but we'll always keep you informed if we expect any significant delay.

Order Confirmation and Tracking

As soon as you place your order, you'll receive an order confirmation email to the address you provided at checkout. This email confirms the items you've purchased, the shipping method, and your delivery address. Please review this carefully.

Once your order ships, you'll receive a second email with your tracking number and a link to follow your package's journey. You can use this tracking information to see the carrier scan history and estimated delivery date. If you don't receive your order confirmation or shipping notification, please check your spam folder first, then reach out to us using the contact details at the bottom of this policy.

Address Accuracy

Please double-check your shipping address before completing your purchase. Your order will be delivered to the exact address you provide at checkout, and we're unable to redirect packages once they're in the carrier's network. If you realize you've entered an incorrect address, contact us immediately at shipping_support@slungover.shop, and we'll do our best to correct it before shipment.

If a package is returned to us because the address was incorrect or undeliverable, we'll contact you to arrange reshipment. Additional shipping charges may apply in this situation.

Split Shipments

Sometimes, when you order multiple items, they may be shipped separately. This can happen if items are packed at different times or originate from different fulfillment locations. If your order is split into multiple shipments, you'll receive separate tracking notifications for each package. Please note that free shipping thresholds still apply to your combined order total, not to individual packages.

Carrier Events and Delays

Once your package is with the carrier, delivery times depend on their network and your location. While most orders arrive within 3–7 business days from the shipment date, we can't guarantee specific delivery dates due to factors outside our control.

Occasionally, weather events, carrier volume surges, or other circumstances can cause delays. If your tracking information indicates a delay, rest assured we're monitoring the situation. If you have concerns about a delayed package, our shipping support team can open a carrier investigation to locate your shipment.

Failed Delivery Attempts

If the carrier attempts delivery and no one is available to receive the package, they'll typically leave a notice with instructions for rescheduling delivery or picking up your package from a local facility. Please follow the instructions on the notice to arrange a successful delivery.

If a package is returned to us after multiple failed delivery attempts, we'll contact you to arrange reshipment. Reshipping costs may apply in this scenario.

Missing or Damaged Packages

We want you to receive your order in perfect condition. If something goes wrong, here's what to do:

• Missing package: If your tracking information shows the package was delivered but you haven't received it, first check with neighbors or anyone who may have accepted the package on your behalf. If you still can't locate it, contact our shipping support team. We'll review the carrier scan history and delivery evidence, and if necessary, open a carrier investigation. We'll keep you updated throughout the process.
• Damaged package or contents: If your order arrives with visible external damage or the contents are damaged, please note it on the delivery receipt if possible and contact us within 48 hours of delivery. Our team will arrange for a replacement or refund, and if needed, escalate the issue to our quality assurance team.
• Incorrect items: If you receive an item that isn't what you ordered, contact us right away and we'll make it right.

Reshipment or Refund

If a shipment cannot be recovered after a carrier investigation, we'll arrange for a reshipment of the same items or issue a refund, whichever you prefer. Our shipping support team will guide you through your options and make sure you're satisfied with the outcome.

Contacting Shipping Support

Our team is here to help with any shipping-related questions or concerns. Before you reach out, please have the following information ready so we can assist you as quickly as possible:

• Your order number
• Tracking number, if available
• A brief description of the delivery problem

For shipping-specific issues, you can reach our dedicated support team directly:

Shipping Support Email: shipping_support@slungover.shop

For general order questions, checkout help, or anything else, our main support channel is:

Customer Support Email: support@slungover.shop

Our shared service window operates Monday–Friday, 8:00 AM–5:00 PM Pacific Time. We acknowledge every incoming message with a tracking reference, and our team responds within one business day during this window. Messages received outside these hours are queued and answered on the next business day.

Our Shipping Process

When you contact our shipping support team, here's how we handle your inquiry:

1. We check the carrier scan history and delivery evidence for your package.
2. If appropriate, we open a carrier investigation and keep you updated on progress.
3. If a shipment cannot be recovered, we arrange a reshipment or issue a refund.
4. If package contents arrive damaged, we escalate to our quality assurance team to resolve the issue.

Specialized requests are forwarded to the correct department within one business day, and those departments respond to routed cases within two business days.

Returns and Refunds

If your order isn't quite right, we accept returns within 30 days of delivery. For full details on how to initiate a return, please refer to our separate Return Policy. Warranty terms follow the manufacturer's product information and support guidance.

Payment Methods

We accept credit cards and PayPal for your convenience. All payments are processed securely at checkout.

Slung Over is operated by Northbank Retail Group, LLC, an independent consumer-goods retailing company based in Portland, Oregon. We curate products from multiple trusted brands, including KingCamp, Herschel Supply, Mountainsmith, and Nanuk. Please note that we are an independent retailer and not an official brand store or authorized retailer for any listed brand unless separately verified.

Our registered address is 2487 SE Hawthorne Blvd, Portland, OR 97214, United States. We've been helping customers find the perfect bag since 2016.

Questions about this policy? Reach out to us at support@slungover.shop and we'll be happy to help.